Effective Date: 1/1/2025
Last Updated: 5/2/2025
Business Name: Cordoba Company Commission Agent and Commission Trade
Website: https://cordobacompany.com
WhatsApp Support Number: [Insert Your WhatsApp Number]
Contact: https://cordobacompany.com/contact
1. ✅ Purpose of this Policy
This policy outlines how Córdoba Company uses WhatsApp to provide customer support and information through our automated chatbot. It covers how we collect, store, and use personal data and ensures full compliance with Meta’s policies and applicable privacy regulations (e.g., GDPR).
2. ✅ What to Expect When Using Our WhatsApp Chatbot
By messaging our WhatsApp number or interacting with our chatbot, you:
- Consent to receiving responses via WhatsApp from Córdoba Company.
- Understand that some responses may be automated using AI/chatbot technology.
- Acknowledge that your conversation may be monitored for quality, training, or legal purposes.
- Agree to the terms in this policy.
3. ✅ Opt-In and Consent
To use our WhatsApp support:
- You must explicitly opt in through our website, email, or another approved channel.
- Your opt-in includes your WhatsApp phone number and consent to receive messages from Córdoba Company via WhatsApp.
- You may opt out at any time by sending the word “STOP”.
We do not send unsolicited messages. Proactive notifications will only be sent using WhatsApp-approved templates and within Meta’s guidelines.
4. ✅ What Kind of Messages You Will Receive
Messages we may send via WhatsApp include:
- Customer service responses
- Order or service updates
- Onboarding or tutorial support
- Company news or policy changes (with opt-in only)
- Escalation options to a human support agent
We do not send marketing or promotional content unless you have explicitly opted in to such messages.
5. ✅ Data We Collect
When you use WhatsApp to communicate with us, we may collect:
- Your phone number
- Name (if shared)
- Chat content
- Timestamps
- Message delivery status
- Device information (via WhatsApp)
This data is only used to:
- Deliver support
- Improve our services
- Meet legal requirements
- Ensure compliance with Meta’s Business Messaging Policy
We do not sell or share your data with third parties, except where legally required.
6. ✅ Data Storage & Retention
- Your WhatsApp interactions are securely stored on encrypted servers.
- Chat data is retained only for as long as necessary for customer service, legal, or audit purposes.
- You may request deletion of your data at any time by emailing [Insert Support Email].
7. ✅ Third-Party Services
We may use third-party platforms such as:
- Meta’s WhatsApp Cloud API
- Botpress (AI-powered chatbot)
- CRM, analytics, or support tools
These services are governed by their own privacy and security policies. We ensure all third parties meet Meta’s platform standards.
8. ✅ Your Rights
Depending on your location, you may have the right to:
- Request access to your data
- Correct inaccuracies
- Withdraw your consent at any time
- Request deletion of your data
- File a complaint with your data protection authority
To exercise these rights, contact us at [Insert Support Email].
9. 🚫 Prohibited Use
You may not use our WhatsApp chatbot to:
- Share illegal or abusive content
- Spam or overload our system
- Attempt fraud or impersonation
- Engage in actions that violate WhatsApp’s Terms of Service or Meta’s Commerce Policy
Any violations will result in immediate blocking and possible reporting to Meta or legal authorities.
10. 📝 Policy Changes
We may update this policy to reflect changes in regulations or services. All updates will be posted on our website, and you are encouraged to review this policy periodically.
📞 Contact Us
For any questions or concerns about this policy or how your data is handled, contact:
Córdoba Company
Website: https://cordobacompany.com